Dacanna

On June 15th I placed an order, Waited hours for my delivery which was supposed to be out by 2pm. Heard nothing back for hours until I contacted to get updated about my order. I was rudely spoken to by a female employee. So I kindly ask to cancel the order which was agreed. It’s July 5,2022 and still haven’t received my reimbursement. Fortunately I have the bank transaction and order number to prove this and recorded conversations and now I have to take legal action. Don’t use this dispensary they think it’s okay to steal and lie but the courts will say different..

DO NOT ORDER ONLINE! PAY CASH, IN-PERSON. IF THEIR SYSTEM GLITCHES, THEY WILL NOT LIFT A FINGER TO RECTIFY THE SITUATION! They've been holding my money for 4 days now, and refuse to acknowledge that the error is on their end. Normally, when you contact a company and explain that there's an error in the system, they react immediately and try to resolve the issue... well not at dacanna. "JP" (apparently he's a manager there) outright refuses to even look into the issue. Horrible customer service! Chargeback on my card is pending, and filed a formal complaint with my bank, which means their payment processor is likely going to raise the rates or even possibly cancel their merchant account. Take heed, these people have zero f***ks to give about their clients.

Great customer service, great look and feel. Very clean and always leave with a smile.

Great music, Breathtaking art and quality products. Definitely one of my absolute best dispensary experiences. The staff had good attitudes and were very helpful when it came to choosing products. Love this dispensary and it’s aesthetic. Can’t wait to come back!