Spiritleaf - Maple Ridge

Good info and can now fall to sleep better. Good Night.

Really nice, welcoming staff. I've gone many times because I feel comfortable in there.

Went into Spiritleaf in Maple Ridge and purchased a Pax Pod refill for my Pax device. Got home, opened it up and found that my Pax Pod was all sticky with concentrate; it had clearly leaked onto itself. I returned to the store with the pod back in its box along with the receipt approximately 1 hour later, and explained the issue. The store worker went to get another staff member, who took my pod into the back room while the first person with whom I spoke assured me that they would "see what we can do." The second store worker subsequently tried to convince me that it might not even be leaking, as it still looked pretty much full. I replied that if even a tiny amount leaked out as it sat in a box unopened on a shelf, it could quite easily be much worse once in use and being shuffled and moved around in my pocket for example, and that I would like an exchange. Although the staff at least retained a minimal amount of outward courtesy, they told me that there was nothing they could do for me, and that I would have to contact the manufacturer. I was quite surprised, as I felt any reasonable business would exchange a product that was clearly defective when returned unused, with the receipt, a very short time after purchase. Instead, they attempted to persuade me that the product was not in fact defective, and when that failed, they basically told me to hit the road and that I could contact the manufacturer if I so desired. I thanked them for nothing (which is what they actually did) and told them I would see them never (which I hopefully won't) and left. There were 4 staff in an otherwise empty store who all witnessed what took place; this is policy there. What occurred with me was certainly not a one-off or a mistake. I left feeling plain ripped off. It's hard enough adjusting to paying grossly inflated prices, in this case $64.99+taxes for a half gram of concentrate, but I try and convince myself that this is the way now, and at least I will have some recourse should something be wrong with a product. Following that I contacted Burb, another local retailer, and after confirming that they too sold the same product, inquired about their return policy on defective pods, relaying what had just happened to me. They replied that it sounded very shady that Spiritleaf would not return my defective product; that they had a policy of exchanging defective products no questions asked; that I should follow up through whatever channels were available to me because it sounded as though what had happened was wrong and probably not legal. Don't risk getting burned like I did; go to any other place, preferably one with some form of return policy on damaged goods.

Unfortunately after several nice experiences, I have to report on a HUGE disappointment with my last ( and final ) purchase from Spirit Leaf. During one of my last visit, a staff member had mentioned how “amazing” the new Pax Pro was. Highlighted in the sales pitch was that the PAX lasts longer then tradition distillate I was using and with the Pax cartridges being around the same price it’s worked out to a “much better deal”. I didn’t buy then, but my husband came back later to pick it up as a surprise to me. I opened it to find that you need an app to control all the settings ( which was never mentioned ) and not only that but my IPhone wasn’t compatible with the app so without a computer at home I was unable to use any of the additional setting that made the Pax Pro the “better choice” with the 100$ price tag. After realizing the staff had never told me about this ( because I would never have bought it otherwise ) I called the staff and they confirmed I couldn’t use the app but to try it out and see. ( zero help offered at this point ) So after using it for the last month, it has solidified my opinion of the product and it does INFACT not last longer( that is a lie ) and the product without the app is a nightmare to navigate. The return policy states after 15 days there is no returns and I am aware of this, but the owner said there was nothing he could do to right this, no resolve and despite reaching out several times they refuse to take ownership of the fact his staff has mislead me and lied about this product. I understand miscommunication, but lies and cheating people isn’t a way to run a business.Not ONLY that but this purchase was made at the beginning of October and the loose cannabis product I purchased from them was packaged on March 11/2020 and was extremely dry, old and unsmokeable. Barf. A 220$ purchase on GARBAGE, and the owner will take no responsibility for it. Definitely will not be returning and will be letting as many people know how garbage the products are there.