Tokyo Smoke - Ottawa

What I really liked about Tokyo smoke is that everyone is so friendly and kind! The employees really know what they’re doing and have always recommended me their best stuff!!

See I’m not the only one that gets screwed around at this place... will not recommend and can not recommend spending your well earned money at a place that doesn’t back up there products or the customers!!! This msg will be deleted by Leafy in less then a day I’m sure! Terrible atmosphere, terrible place, and terrible app!!!

just now Terrible experience and customer service and worst dispensary ever. I had just made a mobile order at 12:30PM and by 12:57PM it was ready for pickup and to go. My partner and I walked for 38 minutes there so by the time we arrived it was ready. When we arrived I did what I normally would do with the other dispensaries and their mobile pickup procedure... I showed my ID and card used to purchase. The ginger haired lady working started giving me issues about the order. Normally when I should've just been able to go in, show them my 2 cards and grab my stuff, then go. But it didn't turn out that way at all. She said unfortunately due to fraud reasons on their behalf and to prove it is actually me, my card needed to have the strip to scan my CVC number but my card didn't have the strip. It does have the pin and 3 digit code on the back though. She then told me she will refund me and that we could continue on with the purchase via in store. But that didn't go smooth either. The refund didn't come through and my purchase in store didn't work either as I didn't have enough after that. Then she said it would take 3-7 business days for my money to come in and I wasn't happy. She brought out another worker to explain that they can't do anything. The manager was just as unhelpful as that ginger haired lady who was working. I ended up leaving without my product given to me when I had all my identification to prove it's me and the order stated it was confirmed & ready, AND also some money down the drain for 3-7 business days when I'm already trying to budget atm. Definitely will NOT be going back to this place as the staff are extremly oblivious, and find it weird how no other dispensary has given me issues or made up excuses before. I STRONGLY recommend not ordering online through this place as they will screw you over... better yet, even go.

This store is a great! The staff are friendly and approachable, as well as being very knowledgeable. The store carries most things the OCS does and more products than most other cannabis stores. Would recommend to a friend! The store cares about their customers and the products/service they provide. Comments about LPs and stores wanting to “rip people off” is ludicrous and misguided. I personally love Zenabis’ products and believe that a review such as below holds ZERO worth. I also do NOT want to read foul language when browsing leafly. Leafly, please make your platform a safe space for discussion.