Nirvana Center - Prescott Valley
7/13/2017
I have visited this Shop about 4 times in the past 3 weeks. Overall good variety, good quality, and decent prices. That would add up to a solid 4 star dispensary, but there are a couple issues. The second to the last time I was there I waited in the lobby, picked out my buds and was ready to check out when the bud tender suddenly noticed I was going over my state limit. I left with nothing and wasted 45 minutes plus $10 in gas because they didn't check the limit first. Tonight (7/9/17) I visited again and waited 30 minutes in the lobby to get called back. I made sure everything was good with my limit first. I went to the back to pick out buds. Everything was good till check out (again). I had decided to use their ATM machine to pay for my order. The ATM machine would not dispense funds so I thought I would just use the card to pay. The bud tender told me that my card was not active and the transaction did not go through. I asked him to try one more time because my card has never had a problem and again it failed. I asked bud-tender if he would let me run to get some cash at the local bank and be back in 20 minutes to pay for my order. However, I was told that since it is near closing that if I leave they would not let me back in. I asked if I could save the order as a pick up order for the next day and the Manager didn't really want to do it and made sure I knew that I would not be getting Sunday (double) points if I picked it up the next day. I agreed and left to call my bank. It turns out that the ATM machine the dispensary has automatically raises a red flag with Chase. I was told as soon as I put my card in that ATM Chase deactivated my card for security reasons. Therefore, I couldn't even check out and pay with my card because of their suspicious ATM. Sometimes these things happen and I can understand that but I was getting no help or leeway from the dispensary to try and solve this problem and pay for my order. Again I lost 45 minutes of my time and $10 in gas and walked away with nothing. Its too bad because it is a decent dispensary with a lot of potential.