C........d

Where to start... Having received no shipping notification, I emailed to ask for an update after 5 business days. I got a fairly prompt reply telling me to call the customer service phone # if my order didn't ship the next day. Well, the joke is on me, that customer service phone # hasn't been working - callers just receive an automated message saying the phone system is overwhelmed and can't accept incoming calls. I emailed back on the weekend (8 business days at this point), and was told that "Canada Post is working over the weekend and will be picking up your order, you will receive the shipping notification shortly, with delivery early this week". Now 10 business days later, and my order (13###) still hasn't shipped. This has been pathetic service and a pathetic performance, even for the government.