GrowHealthy - Brandon
8/23/2021
Today I go to pick up an order and I am in the line at 7:51. I am the last customer in the line. The guy tells me that he can't help me a minute past. I was already in line at 7:51. I have NEVER seen or heard of any business that turns away a customer that was in line. You're telling me if you've got 5 patients in your lobby at 8 sharp, you kick them out without helping them? That's bull.
Update- Spoke to someone in customer service the next morning. She said that it is the way state or federal regulations work. If that's the case, why keep the lobby and drive-thru open until the deadline? How many people have been caught in similar circumstance? Why not make the lobby/drive-thru hours end a half hour or hour before the deadline? You had a full lobby of patients, I can't imagine you told them all that they had to go home empty handed...
Once more, the staff member could've explained instead of just, being like 'Sorry man, can't help ya after 8", when it 8:01 and I've been in line for 10 minutes. The guy was literally pulling the blinds closed on me as I moved up and, I'm just looking like 'what the hell?'