Ontario Cannabis Store
1/1/2019
I’ve ordered about 30 grams from OCS & I’ve found all the flower to be dry as a bone to the point where it crumbles to almost dust. It’s much more expensive per gram than other dispensary’s.More than half the individual grams I order weigh light . They are opaque as an organization & have rules like you cannot return any product after it’s been opened. How are you supposed to know if there’s any problem like mould, bugs or whatever without opening it. If they do take something back they charge a $10 restocking fee. They sent me an order through Canada Post that had no tracking updates for 2 months, I wrote them 3 timed with lousy or no response. Finally Canada Post Contact’s me to tell me the package is lost , they cannot find it, & they don’t expect to find it. I finally called OCS which launched a 10+ day investigation that seems from my end to have consisted of them sending me letters threatening to close the investigation if Canada Post tried to contact me & I didn’t respond . After 3 weeks of then hearing nothing I called again and then was told it would be escalated to the refund team. 12 business days after that I called & was told the refund team would refund me for the $16 within another 10 business days. It’s over 3 months & they still have not refunded a $16 transaction.. I have dispensary’s that will send me higher quality products for less money & if there’s a mailing problem will resend to me immediately, those dame vendors will make any problems or issues right. The government is frankly the worst drug dealer I’ve ever had & until they offer me a better option , I’m going to stick with the black market. Every time I deal with the OCS I feel like they really could care less about my business or bothering to give me the quality , service & product quality that as a customer I deserve . I’ll only use them now for something very specific like a low THC strain. Other than that I stay away.