The Apothecarium - Burtonsville
1/22/2023
I’ve been coming to herbiculture for a couple of years, despite the incredibly long wait times... but today was the last time I ever go there. I ordered at 5:15, prior to their closing time of 6 pm and received text confirmation that it was being prepared but none saying it was ready for pickup. Didn’t realize they were closing at 6, and when I realized they still had not texted me that my order was ready to be picked up, it was 6:15. I called numerous times and even left a voicemail explaining the situation. I decided to drive there to see if anyone was still there. Sure enough, multiple employees still there, I again explain to them what happened and the girl says to me, “well you could have come before we closed to get your order.” Can’t believe they try to turn their mistake on me! As if I am the one who did something wrong. Some places take orders prior to closing and do not have them ready for pick up until after they’re closed. How was I supposed to know? They refused to fill my order but offered for me to come back the following day to get it. Really inconvenient for me as I work 10 hour shifts and also really needed my medication.