O........a

For opening day, service was great, selection was amazing (more strains than OCS has ever carried IMO). They started running out of some of the more popular strains around 2pm. I really hope that they can keep their stock up and not end up like the SQDC stores in Quebec. My only complaint was that the music was really loud and so bad that you could barely hear someone talking to you without yelling.

I ordered at 12:19 am on October 17th, my order was in the low 6000. Delivery was supposed to be 1-3 business days. It has now been 8 business days and my order has still not even shipped. Turns out the OCS has decided to not ship or even to prepare orders in sequential order. It’s sickening to see people who placed their orders days after I did, receive their orders. I’ve called and emailed repeatedly and each representative had given me different excuses. The first rep said it would be shipped that day. The next one said that my order hadn’t even been picked from the shelves yet. The next two had the gall to ask me if I was sure I hadn’t received it yet. Anytime I wanted to escalate to a supervisor they said that it would be at least an hour wait or more. It’s now been three days and my email still hasn’t been responded to. My last call yesterday was a request to cancel my order since they said it still hadn’t been shipped. They said that they cannot cancel it and I’d have to refuse delivery. When I asked them how long it would take to reverse the charge once I refused it, the agent said it could take up to a full month. I’m not even going to start talking about how the THC/CBD levels change one day to the next on the website or that the levels printed on product labels don’t match what was shown on the website at the time of order. I am embarrassed to be an Ontarian and be the laughingstock of the rest of Canada. The OCS says it’s committed to Ontarians but the only person who I feel any actual commitment from is my local dealer.