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I've only ordered from their website, so I can't really say anything about their atmosphere. I've asked multiple questions that could potentially be embarrassing. As someone who is relatively new to using cannabis for insomnia, they have been nothing but professional and friendly toward any questions that I have. They have recently offered fantastic shipping rates to my area, which is very convenient for me as I don't live in close proximity to a dispensary. It also makes it easier for me to take advantage of their weekly specials which I always keep my eyeballs peeled for on Thursdays in my inbox. Everything arrives very well packaged and compared to other places I've been, their concentrates are fantastic quality. Thank YOU, Farmacy, for providing a convenient, efficient and reliable service. My sleep schedule thanks you, too.