RollWithUs
6/3/2015
I am very disappointed with the delivery service of RollWithUs. The driver called me and assumed I was delivering to my house and not to a different location as I mentioned yesterday to the call center, which resulted in canceling a large order.
I would recommend your drivers NOT assume all deliveries are to the address on the identification because not all addresses are current and some are mailing addresses not residential. In the future have your drivers request a current address for delivery prior to arrival to ensure the courier delivers the package.
I had asked specifically if it would be acceptable to delivery to a different address due to traveling for work and delivering to a set location could be problematic for me. The call center individual assured me this would be completely fine.
Information becomes distorted more and more with each person that it is passed along to. I will not be buying or referring anyone to this service due to complicated business practice. The driver was very professional throughout this entire ordeal however.