Nova Cannabis - Toronto, Queen Street West

Only the Ontario government could create such a disaster of a store. First of all, the setup is atrocious. I felt as if I was in the Apple store, employees walking around with Ipad's waiting to be approached instead of welcoming you upon entry. Very confusing for first-timers. Next would be the inability to see or smell what im buying, two very detrimental deciding factors. Last but not least, no wonder we're not allowed to see or smell, the bud here is trash. I was told I was buying the most potent indica but the bud is brown and dry as dust. Employees were very nice but the business sucked. I will never return.

Absolute trash. Employees had little to no knowledge off product. I purchased cannabis that was packaged 6 months ago and it was over cured bush. What a complete waste of money on sub par product. Your average high school student would have access to better cannabis.

I've visited Nova Cannabis on Queen St. on 6 separate occasions now and here are my observations: tl;dr: Nova Cannabis is a legalized marijuana tourist trap. Unorganized Retail Space, Immature Staff, Inconsistent product offering. I will not be going back. 1. Nova Cannabis is very unorganized. There is no rhyme or reason to the retail setup, the whole store has you looking at plastic containers with labels on them and you are not able to see the product you are getting until after you purchase it. (you'll find out why later on in this review) 2. Staff are immature, unfriendly and will try to avoid you (or any work). Good luck finding out anything about what's inside those plastic containers. Once you step into Nova Cannabis, you'll be expected to find your own staff member, get their attention yourself and force them to help you. The whole "Apple Retail" and staff with iPads strategy really only works if you have outgoing and helpful staff, it is the opposite here. For the over 10+ employees looking busy with Nova Cannabis shirts on, they rarely give you the correct information and seemingly want to get you out of their hair rather than assist you. Once you do manage to get a staff member's attention, they seem just as confused as you are with their own menu and product offering. On two separate occasions, two different female staff were downright rude and impolite. Each time I visited the cashier, staff were frustrated that the order... (you have to preorder from another staff member and get an order number before you go to the cashier) that they had at the cash register was completely different than the one I had ordered and been given a number for. They blamed me for this mismatch, instead of their fellow staff members who clearly left them the wrong order under the wrong order number. 3. The Medicine is SUB-PAR, dried out, and borderline unusable. on 3/6 occasions I visited I received product that was over 8+ months old. Packaged October/September of 2018! The herb was brown, dried out and unappetizing. When I inquired on one of my future visits about how old and moldy it was, I was advised by a male staff member that my medicine could be "Brought back to Life" using silica/fresh packs...This is a hilariously bad way of justifying liquidating out-dated, dried out and somewhat moldy marijuana. This is a health hazard, if you value the quality of your medicine, Nova Cannabis is not where you want to be. On 2/6 occasions I visited I was given the wrong product all together: 2 eighths of Sativa? I received 2 Eighths of Indica. Again, lack of organization and careless staff contribute to this. Nova Cannabis is a legalized marijuana tourist trap. It's current monopoly in the Queen St. area contributes to it's crowdedness and that same monopoly contributes to it's sub-standard product and staff. Even fly-by-night operations like CAFE have offered a more consistent and friendly atmosphere.

It was my first time visiting a cannabis store. The information I got on cbd oil was informative. Product reasonably priced and great quality. Store is very clean and classy. Staff courteous and helpful

Super friendly staff they need a few more people on the floor though product is over priced and ridiculously dry. Will not be returning

They sold the wrong product (a salesperson helped me find a suitable one and when I got to cash the cashier grabbed the something else). Wouldn't exchange it when I returned a few hours later with the receipt and unopened incorrect product. They then had the audacity to say it was my fault for stamping the receipt where the sales person said "stamp here." They lectured me about responsibility even though it was their job to hand me the correct product. I will warn friends away from this business.

Hello all this store is absolutely fabulous. First time in there I couldn't believe the layout of the store. Especially coming from the honey pot where the layout is just horrible. The prices are completely reasonable again compared to the Honeypot same weed double the price. Trevor took care of me, and listened to exactly what I needed. He was wonderful help and if you can get him to help you ask for him. I will definitely be going back to this cannabis shop again, there's nothing I can say that's bad. For a legal pot shop the store rocks good for you Nova cannabis!

great location, staff are helpful, but the convenience of the self-service kiosk make this one of my favourites in Ontario so far. if you already know what you want, walk in, place your order, cash out, done!

Friendly peeps, and helpful to newcomers! Thanks guys!

Friendly and knowledgeable. Interesting store and experience.

They did a fantastic job with this dispensary! Lots of space. Lots of product. Lots of available and helpful staff. Great job!

Great location. Amazing set-up. Certain strains were on display showing exact THC percentage. Really liked that...keep it up Nova!!!

I went to this place and talked to one of the workers, I told her I want the strongest sativa strain and she said she can advice me a strain that costs 32 dollars(for 3.5g) gave me a name to take back to the cashier. I went to the cashier and it turned out this box of weed costed 52 dollars, I purchased it anyways hoping it will be worth it and when I opened the box there was hardly 2.5 grams. As a person who doesn't need much to get high, this strain had the lowest thc I have every smoked. It did not even have any indica effects either. I spent 52 dollars on this? Are the employees there to inform and help or scam people? Never going back there.

The fact that the buds are over 8+ months old is enough to give this place 1 star. It's actually insane they're still selling weed that old and like someone else mentioned, it's a health risk. The government has literally advertised their stores by mentioning that you know exactly where your weed is coming from now and that it has been inspected and approved. Clearly there is no follow-up being done on products being sold in their stores today. Would you put old rotten fruit at the grocery store and sell it for the regular price? No...

Best customer service out of all the stores west of the DVP!

18 more days

Did the online pick up during Covid, took them 3 hours to process my order, they charged me $47 for a 3.5gram of their "highest thc strain" at a joke of 19% thc. Got it and was given a 1gram jar!!! Went back to ask for a refund and they allege I switched it! I'm never going here again, stay away!

Friendly staff. Nice portfolio. Wanted to see more <3.5g options. It’s always nice to try a new strain and 1g or 2g of it would help.

The staff is friendly enough, they store looks great. But...he selection and prices are horrendous. They need to start selling flower by the ounce. Some of these cannabis companies must be insane if they think their cannabis is worth as much as they charge.

I was very new to cannabis and I've been here numerous times now. Staff is very helpful and willing to educate clients

Damnnnnn love this. Buying some for my mom birthday

Excellent and spacious

Had a good couple of times going here, would prefer if they'd add more 1g options however.

After visiting the other cannabis shops in Downtown Toronto, I have always had the best service at Nova Cannabis. Nova Cannabis is more out of the way from Yonge St, but well worth the trip. Upon entry you are greeted by a knowledgeable staff member who you can either get help from as far as what kind of strain would suit your needs or you are free to look around and when you are ready, they are ready to process your order. I find the staff are very congenial and knowledgeable .. Being a 57 year old woman with gray hair .. at the other stores ... I got a lot of looks like "something doesn't belong here" and they did their best it felt like to shuffle us out... but here I felt welcome and well looked after and I would always walk away with a great order that did not disappoint.