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Went to buy a vaporizer and some herb. I bought a Davinci vaporizer, found out I had been ripped off by $50 (yes, $50). Other local stores sold the product for $50 cheaper, including the manufacturer (it was a spontaneous purchase). I went back right away to request a price-match, in-store credit, or a refund. They did nothing but repeat it was their policy that no refunds are given. They offered me one pack of rolling papers and a BIQ lighter (why would I want that...I just bought a vaporizer). There's a reason they don't publish their accessory and vaporizer prices on their website - so you overpay and can't get a refund. I can't speak to the quality of their herb products but buy your vaporizers and accessories elsewhere, unless you're fine with paying a 25% premium. I hope this saves some people some money. I could have bought a lot more herbal products with that $50. Won't be going back.
Product selection is fine. The product descriptions are poor, so you don't know what you are getting. Only option is click and collect, which is fine, but I was called to give my credit card # over the phone. When I realized I purchased the wrong product, I was told I couldn't exchange it before picking it up because it was already paid for. Even when I asked if I could exchange for an item of lesser value, I was told no.
Perhaps my favourite legal store in Ontario. Their selection is top-notch, prices are great, and their employees are some of the friendliest and knowledgeable humans in retail. Love the new menu and aesthetic. Can't wait for their orders every week. Definitely my go-to.
Amazing atmosphere. The staff were warm and insightful and they were very helpful in finding a hybrid CBD strain that fit perfectly into what I was looking for. Will definitely be back to see what they have on the menu next.