I'm a long time customer of Insa. I have never been a customer of AMP, but I wanted to check them out. I was preparing to try them out for the first time today. I placed an order late last night for some edibles through dutchie, and I received an email confirmation. Today, I realized I didn't receive any confirmation text like I usually would when the store receives the order and fulfills it. All I had was the email. So, I checked dutchie. Nothing. Confused, I called the store to check if they had my order.
The woman who answered the phone sounded irritated that I was even asking about the issue. I mentioned that I had my order number in email, which she shot down and didn't look up in the system. I had to bring it up a second time, and she asked for my name so she could finally look up the order. There was nothing there, which is fine. Glitches and mistakes happen. I wasn't mad about it, yet she was speaking to me as if I'd started the conversation by yelling at her. Maybe she'd just dealt with an angry customer, and she was still on edge? I have no idea.
According to her, if an order gets put into the system before the 11pm cutoff (mine was entered just before then) but isn't fulfilled, it gets completely voided. I had no idea it worked this way; I incorrectly assumed that if an order couldn't be fulfilled, then it would just sit in the system's queue until the next day. Yet, she offered no sympathy or understanding for the fact that I didn't receive any notice of this. She didn't bother to mention whether this was a typical issue that she deals with on a regular basis, in any attempt to make me feel better. Rather, she spoke to me as if this was common knowledge (I have never encountered this kind of problem before) and like I just shouldn't have placed the order so late.
I imagine she's probably had to tell people about this issue dozens of times, which is probably tiresome. But, if that's the case, AMP should really do something to fix it. The system should at least send a notification to customers that they ordered too close to the 11pm cutoff (or prevent ordering that late altogether), ensure them that they will not be charged, and encourage them to place a new order. I'm also aware that the issue could be with dutchie, or some other corporate AMP decision that is out of the hands of the budtenders. I wasn't trying to take this out on her at all. It's one thing to have frustration with an imperfect computer system, but another thing entirely to take that frustration out on the consumer (or staff members). Towards the end of the call, after I had all the information I needed, it's like she suddenly remembered to be cordial, and her tone shifted to be more polite. So at least there's that, I guess. Overall, I will not be visiting AMP any time soon. I'll stick with Insa.
I am very disappointed with AMP! On their site, they promote a sale on Items that gets you in the door, and when you get there to pick up your order, they tell you it was a glitch in the system and your order was processed wrong. It’s a third-party issue, as they told me. I call it clickbait. Not happy at all! Should have stuck with Letsascend, they are cheaper and Deliver. SMH……
