Canna Cabana – Edmonton, Ellerslie

Traci or Terri I can’t remember but the older short woman has horrible customer service I’ve seen. First of all she did not even say hello before demanding my ID. Whatever.:. I didn’t really care. Let me also say I’ve been going to Cana Cabana for at least a year so clearly I have an account. She asks me if I do I say yes and she can’t find me apparently. She then tells me it’s my fault she can’t find me because I clearly opted out of emails. Ummm ok… so instead of offering to make me a new account this woman charges me full price aka $7 more for one pack of pre rolls. I question why I’m being charged $25 and it says $17 in the book. She tells me because I’m not a member so I have to pay full price. Like are you kidding me??? So I made her refund my order and create an account and charge me THE RIGHT AMOUNT. therefore not only did she waste 5 mins of my life I’ll never get back, she had 3 customers waiting and choose to waste her time instead of utilize it. I never ever write reviews but this was the worse customer service I’ve ever received. I’ll go to the other 50 dispensaries in the area from now on!

People were friendly and a big help I would shop here again

Guy behind counter (Corbin) rude, any question i asked was " I don't know" . Looks like he hates his job, never had this service in a weed shop. Normally friendly n helpfull and happy. This guy not knowledgeable, lazy.

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