Canna Cabana – Edmonton, Ellerslie
10/30/2021
Traci or Terri I can’t remember but the older short woman has horrible customer service I’ve seen. First of all she did not even say hello before demanding my ID. Whatever.:. I didn’t really care. Let me also say I’ve been going to Cana Cabana for at least a year so clearly I have an account. She asks me if I do I say yes and she can’t find me apparently. She then tells me it’s my fault she can’t find me because I clearly opted out of emails. Ummm ok… so instead of offering to make me a new account this woman charges me full price aka $7 more for one pack of pre rolls. I question why I’m being charged $25 and it says $17 in the book. She tells me because I’m not a member so I have to pay full price. Like are you kidding me??? So I made her refund my order and create an account and charge me THE RIGHT AMOUNT. therefore not only did she waste 5 mins of my life I’ll never get back, she had 3 customers waiting and choose to waste her time instead of utilize it. I never ever write reviews but this was the worse customer service I’ve ever received. I’ll go to the other 50 dispensaries in the area from now on!