Secret Garden Cannabis - Ottawa

I ordered on Leafly. Employee called, said Leafly doesn't properly send the payment. Employee cancelled my order, made me make another order on their own website. ***I told the employee that whenever I use my card to pay online for cannabis, the card funds get held and I can't order but no longer can use my funds either. So I get screwed. She assured me she's never seen that and it should be fine.*** Lo and behold, funds got held, transaction didnt go through though. Called them back, told them I was right and that it did in fact happen. They told me they can't do anything, and that it's the bank's fault. I literally warned them right before they told me to try that this would happen, then they have absolutely no solution for me. Now my funds are held for 5-7 days and I can't order again. Never buying from here, and telling anyone I know who smokes never to go here either. Employees that disregard a customer's worries shouldn't be working there.

Friendly, knowledgeable staff who take their time to make sure you get the experience you're looking for.

Best retail cannabis store in the 613. Hands down. Product to staff knowledge, i have not encountered better!

The staff at secret garden is always super knowledgeable about all things Cannabis. Every time i step into SG i feel more educated about new products circulating the market. It is such an amazing experience and a breath of fresh air.

Nice staff friendly enviroment, pet friendly and have great knowledge of products.