Tokyo Smoke - Ottawa

This an independently owned location and has a very cool atmosphere. Feel like I'm in an art gallery. Staff is very smart and helpful. They are so friendly it takes away any intimidation for first timers. Oh also, dog friendly :)

Wandered in not knowing it was a pot shop but was super stoked. Shannon was crazy helpful and helped me pick up a great vape and cart. They make sure they know what you want and take the time to make sure you're leaving with the right stuff. Coming back soon

The storefront is amazing and what I feel like all of the dispensaries should strive to be. Their staff are super knowledgeable and help guide you through their large storefront, which has so many different options available - at the cheapest prices in town. They are staying open and adjusting their hours, and making sure they are abiding by the social distancing rule during this panicked time. I would 100% recommend checking this store out, they know what they are doing!

Staff treat me like family there. Always happy and pleasant. Prices are amazing and the product variety can’t be matched anywhere else in the city. Amazing store!

Was in Ottawa for a few days. Visited the store a couple times. Store is spotless with great staff. Great experience would go back for sure.

Loved that the staff were able to tell me what I needed to know about certain products. Also the store is beautiful on the inside probably one of the best looking stores the Ottawa region has to offer. Great selection, knowledgeable staff, and all in all wonderful experience. Would highly recommend to friends and family!

Really sick store. Was able to buy a half-quarter of Super Skunk for only $16 and found the guy helping me super genuine. Good place to go if you know what you like or want to learn what you like.

They have drinks! Was finally able to get my hands on the new THC infused soda. So much fun. And they have the best selection of edibles I have seen so far. The store is gorgeous. Had a great time shopping around with staff. They really knew their product.

Lived in Ottawa my whole life, never seen a dispensary like this. Super knowledgeable staff, excellent prices, and very diverse selection of products. Finally a dispensary that checks all the boxes. I'd highly recommend it to any new or frequent cannabis user.

Place is really nice! Staff know their stuff and clearly love what they do. The Iced Tea drink is incredible. The chocolate bars omg incredible. So much to try i gotta go back lol.

Super solid spot. I wandered in just to check it out and ended up chatting with the sales person. He showed me around and helped me find a good indica. He wasn't pushy or judgy, which was nice. He showed me some cool ones and I ended up grabbing Quadra. Shop's nice, prices are good. I'll be back.

They literally have everything you can think of. Not to mention great prices, educated and friendly staff and a beautiful store layout. Out of all the shops in town they are now my go to! They are also still open and are offering click and collect as well through their website

Amazing store, amazing staff who are incredible at what they do, and a great selection of product. The staffs knowledge combined with their personable and inviting energies really makes me feel like a valued and appreciated client and not just another sale. Great job guys !

Their new click and collect system is amazing and feels much more secure being directly through their website. Order was ready as soon as I arrived, the staff was incredibly knowledgeable and extremely efficient which was welcomed during these times. Will now be coming here for any cannabis questions I, or my elderly family, may have. Best cannabis store in Ottawa? You bet your bottom dollar it is

Been there a few times great staff Linda the manager is great and Lieha is very well educated and helpful 100% will be back

just now Terrible experience and customer service and worst dispensary ever. I had just made a mobile order at 12:30PM and by 12:57PM it was ready for pickup and to go. My partner and I walked for 38 minutes there so by the time we arrived it was ready. When we arrived I did what I normally would do with the other dispensaries and their mobile pickup procedure... I showed my ID and card used to purchase. The ginger haired lady working started giving me issues about the order. Normally when I should've just been able to go in, show them my 2 cards and grab my stuff, then go. But it didn't turn out that way at all. She said unfortunately due to fraud reasons on their behalf and to prove it is actually me, my card needed to have the strip to scan my CVC number but my card didn't have the strip. It does have the pin and 3 digit code on the back though. She then told me she will refund me and that we could continue on with the purchase via in store. But that didn't go smooth either. The refund didn't come through and my purchase in store didn't work either as I didn't have enough after that. Then she said it would take 3-7 business days for my money to come in and I wasn't happy. She brought out another worker to explain that they can't do anything. The manager was just as unhelpful as that ginger haired lady who was working. I ended up leaving without my product given to me when I had all my identification to prove it's me and the order stated it was confirmed & ready, AND also some money down the drain for 3-7 business days when I'm already trying to budget atm. Definitely will NOT be going back to this place as the staff are extremly oblivious, and find it weird how no other dispensary has given me issues or made up excuses before. I STRONGLY recommend not ordering online through this place as they will screw you over... better yet, even go.

See I’m not the only one that gets screwed around at this place... will not recommend and can not recommend spending your well earned money at a place that doesn’t back up there products or the customers!!! This msg will be deleted by Leafy in less then a day I’m sure! Terrible atmosphere, terrible place, and terrible app!!!

What I really liked about Tokyo smoke is that everyone is so friendly and kind! The employees really know what they’re doing and have always recommended me their best stuff!!

This store is a great! The staff are friendly and approachable, as well as being very knowledgeable. The store carries most things the OCS does and more products than most other cannabis stores. Would recommend to a friend! The store cares about their customers and the products/service they provide. Comments about LPs and stores wanting to “rip people off” is ludicrous and misguided. I personally love Zenabis’ products and believe that a review such as below holds ZERO worth. I also do NOT want to read foul language when browsing leafly. Leafly, please make your platform a safe space for discussion.