Tokyo Smoke - London

Horrible wait times, was in line for an hour, then we get in, barely any staff, had to wait another 15 minutes or so to even speak to somebody, the staff should also note not to stand in front of the see/smell containers and have 15+ minute conversations, other people want to check the product out to(without having to interupt). Also I know there are regulations, but why is there no menu with pricing shown, or price and sizes available next to the display bud. Maybe you guys should take a lesson from Georgia Peach, they have the right idea. Never had to wait in line there, plus there was an appropriate number of employees for the amount of people in and out. Could have got an Ounce for 15 or 20$ more of better bud for the price I paid for "4.5 grams". Will not be back til prices, quality, and inability to serve customers in a timely manner change.

The gatekeeper Lady was good. But the sales staff contradicted eachother about the cannabis or appeared to straight up guess. The interior was clean but the construction work look like it was done by a high school class. They don't have a Website seriously. In order to research the strain or products they have. You need to go to the store, find out the strains, then look it up yourself, cause they can't tell you.

They are always late opening. Way overpriced and Very very dry smoke. No grinder necessary just squeeze and ...poof. wont be back. Place is bright and boring. No music. Reminds me of an apple store ugh!! They told me that they mix their samples with kitty litter and water and throw it in the trash! This is a SIN!! The weed gods will not be happy! Cant wait for the competition! Oh yeah.....wont be back lol

Wayyyy tooo long of a wait time. Very little Product display. This customer base are very knowledgeable and know what they want. Easier access would go a looking way.

Overall great experience. This was my first visit and I'll probably go again. Price wise it's what you'd expect, not cheap but not too expensive either. Decent quality stuff but very little selection, which I'm sure will improve over time. Friendly and welcoming atmosphere. Staff were very friendly and knowledgable and security was tight so as not to allow minors inside. It reminded me a lot of an Apple store, the products aren't on display but instead you order in person sort of like getting a prescription filled. Was in and out in 10 minutes.

When I go Into this store I expect quality and consistency when you buy weed at these prices it’s fundamental to your business. This being said Central Cannabis is neither, I find myself walking in and hoping they have something not low in THC for a higher than average price but almost every time *save the rare occasion* it’s the low THC higher than average price situation.When paying OCS prices I REFUSE to pay 13 dollars a gram for 10-15 percent THC bush weed, with the mouth feel of gasoline. OCS itself has ripped me off even on one occasion shorting me .3 of a gram or sending me their old stock from 6 months earlier with a THC content lower than advertised. This being said Central Cannabis is just an extension of OCS CROOKERY.

Really really love this store I'm glad that we have one here in London help so many people the only problem is is the lineup I don't think it's due to overwhelming people I think it's due to too many people going in and taking their time in the store and not enough people going in or out they need to improve on this qualities good service is great but the wait times are really bad

Friendly staff. Mostly knowledgeable and able to find in stock product with good degree of success. I like the “Apple” store feels here. Just because I’m buying weed does not mean I should fee like I’m in the street corner. Prices are okay, based on OCS limits. Have been 3X since open, and enjoy the newer large screens that show product and stats. Well run for a new shop, continue to improve and invest and educate the staff. Nice to pick your own stash up legally and not go through Canada Post farce.

There's something special about finding a neighborhood boutique, pub, or "mom & pop" restaurant that you love. The familiar faces, the consistency of services, and the confidence you develope with every visit. I have found these qualities in Central Cannabis. I’ve been a few times now. If there’s a line I grab a Timmies next door, I’ve had a few great conversations in line.Quality product, at the going price (all established by OCS) provided by very cool happy people. Never been to a pot store? No worries, they will lay it out for you. They’ve got pot smarts for sure. Thanks C.C. no more sketchy SH— —! shops for me.P.S. where will you be for 20/4 London will be real chill this Saturday, make sure you’re prepared. LOL. Signing off as happy she/toker.

Monday Monday Monday

very friendly and helpful staff,waited 5 minutes for my order which I believe was quick,could maybe slow the menu screens down a little so people could read them.

Bit of a wait outside but that’s to be expected. Exterior looked a little rough but also to be expected given the timeline to open. Prices are marginally higher than the OCS. Around 2-3%. If you’re spending around $100 or less then okay because OCS charges shipping but if you intend to spend significantly more, maybe compare the prices. Expected there to be more display jars out... seemed like there were only ones for 3 or 4 brands. Edison, Solei and maybe a couple others. I assumed they’d have most products out on display so a little disappointing. They give you a short orientation in the vestibule. A little tight and hard to hear with 7 people and others exiting the store while they explain things. Probably be better when things quiet down though. Purchasing is easy enough. People on the floor with iPads ask what you’d like and they send the order to the back, you then go to the counter to pay, take your receipt to the wait area, and finally someone comes with the order. Not sure how I feel about the people on the floor with the iPads. I’d almost rather browse through and select myself but that’s just being picky. Only out of stock on 1 of the 3 products I asked for but they had it in pre-rolls so not a big deal. Staff are very helpful and friendly and the store looks really nice inside. Overall, good experience.

I was in and out in 15 mins. Great looking store front and friendly staff!

Went on opening day. Very professional, clean atmosphere and very helpful/friendly staff.

great environment. service was amazing. my only two complaints is that they are supplied by OCS so you pay OCS prices, which are way too high for weed. other MOMs are much cheaper for better quality product. and the weed I bought there was packaged on 20 Mar 19, so sitting in that can for almost two months, it was pretty dry shit, but still good.

Monday 9am hype

Great Service, first few weeks was extremely busy which is expected for one of the first shopfronts to be legally open. Quality is the exact same as you would get from the OCS (Same products), dry/brittle flower some with a subpar burn. People on here also can't comprehend that this place does not make/grow and package the cannabis, remember that they are packaged and sealed from the producers not this place. Take it up with them for bad quality not the retailer.

Staff is very professional and helpful, I enjoyed the wide variety of what to choose from

So far it's the best store I've found in London. Incredibly helpful and friendly staff, which is much more than I can say for other stores in the city.

I just wanted to give props to Katie ...I'm not sure if that's the correct sp. but she has been soooo helpful with my first experience into the world of vapor, the flower type...I'm pretty sure I got the hang...happy happy!

Professional, Clean & Coordinated. I got slight feel of the beer store system. Order , pay, wait for the order to be filled. Didn’t take too long , just seemed a little impersonal . Product remains to be tried

The atmosphere of this place was nice and fresh and clean. The staff were helpful and nice. The selection seemed a bit sparse and priced a bit high. My first time here I intended to buy gels but was given prerolls by mistake. When I came back later to return the prerolls they wouldn't take them back or offer store credit for the price difference. I would've appreciated more flexibility on returning items instead of being turned away.

Finally Made it here (may 7th 2019) Looked just like imagined, almost all the staff were smiling/friendly. Only 4* for Service because no-one (walking staff with tablets) . Overall. Very nice presentation, information,

Amazing customer service. OCS strains/prices are the only downside, but whatcha gonna do when you live in Ontario?