Ontario Cannabis Store

The only thing worst than their product is their customer service.

I am FURIOUS with my experience. I ordered a week ago and chose Mr day shipping with Canada post. OCS chose to ship my item a week later with a third party company. Even though OCS and Canada Post are govt owned and operated. Gotta love when we pay for services with taxes but the way screw us anyway. So… the company takes a week. They bring it when I am not home and the guy says they will try the next day. I say no, I am not home. Save ur company time and save me. Come the NEXT day. No problem he says .. well they didn’t do that. They came and when I wasn’t home they said they’d send it back. When I asked for a supervisor they lied and told me the name of the company was MIM and there was no contact info for me to reach out. He would call supervisor.. except he did NOT.. immediately after, I got a msg that it was sent back. OCS is unreliable, just like everything our govt does!!! I. Ant even get away from giving them the business cuz all shops get their product from them. I applied for OCS back in the day, before Fors ripped it apart and made it only online, after many people quit their jobs to work there. I had 3 interviews for a position they never intended to fill. This is how our govt runs. Why would u not use Canada post??? I avoid shopping here any chance I get! I was ordering seeds so I never have to buy from them again. Even this review is stupid, but I gotta vent about just how absolutely ridiculous OCS is operated.. just know that if you order, it won’t come in a day, so be prepared. I was told delivery is only 5-10pm. And it’s over a week later. Get ur supply fr literally anybody else

I bought seeds from the Guelph location and not even half of them germinated. I have been doing this at least twenty five years I know what I’m doing so I expect this sham of a company to honour their product and deliver on what I paid for. I was told basically it’s my fault they didn’t germinate or at least they can’t confirm it wasn’t me so they won’t help this will be the last time I ever shop here buyer be ware they don’t back their product , or the customer at all

Terrible customer support. When my order came to my door via express post the box was soaking wet..3 cans of my juice were damaged and had soaked my order. Even the lady who delivered to my door said this is the way the box came. I opened the box and 3 cans were leaking from damage. I had to take the box outside. I emailed customer service and sent them pictures then threw the product and box out. Now they want more pictures..I told them to to not bother me again. Will never buy from them again.