Tokyo Smoke Rymal (Hamilton)

The staff is super friendly and welcoming. They are knowledgable and always willing to take the time to guide and educate if you ask for their help. My order is always served up promptly and correctly.

I was delivered an incorrect product realizing after I smoked half of the eighth was only offered a discount only if I brought the other half eighth in. Why do I have to pay for their incompetency? I would have expected a redelivery of the correct ordered product. Customer service? BS. Apart from the fact that the order was delivered a day late with an unsubstantiated excuse.