Fire & Flower - Brock Street

Lack of an online menu is driving me to the competition that does have a menu on leafly. When I inquire I'm told that they aren't allowed to display a menu. Which makes no sense when the other shop can.

I went in and quite liked the Cannabis wall. Makes it easy to pick once you see what is in stock. I would however love to see the online menu in Leafly used please. I can't pre-choose with you whereas I can with the competition you have in town which gives them the edge on convenience. All in all good experience.

I visited on opening day. I love their "Periodic Table of Weed"! It's a nice touch which helps to make your selection that much easier with producer info, strain info,terpenene profiles etc. The prices are not listed and hopefully that will change, but it's pretty easy to get a good idea online. The staff was super friendly and very willing to help. The design and layout space is beautifully laid out and not overwhelming or claustrophobic. I love having this store right here in downtown Kingston!

The decor was great, staff friendly and extremely helpful. The major turn off was that the prices were not listed. When I asked the price of a strain, the budtender (understandably with the confusion of a grand opening) gave me the wrong price. Not being a millionaire, I live in a world where if you have to ask the price, then you probably can't afford it. Which is not the case here. The prices were reasonable and it the end I was helped to select another strain. l also noticed some strains that the other cannabis store does not carry. Highly recommended but please consider listing the prices. PS The CEO of Fire and Flower was a Queens student. kenchin

No prices listed.

Very friendly staff, nicely laid out with lots of room. I especially like the peg board with the various strains for certain moods. This will be the store I go to again!

Awesome awesome place to shop and the budsmen are very informative and helpful in regards to all products sold in store. Thank you.... 😁

it's okay if you live in town!

Nice store and pleasant people. This was my 1st visit.cost me more to buy cannabis there than the same amount from ocs online. Bought qty.2 of 3.5g varities and found 1 for the same price and 1 was almost 8 dollars more than ocs. They also charge tax on top of that! I am way way over 20 but still asked for ID twice! Hopefully things will improve as time goes by.

The store is so bright and beautiful! Staff are eager to help, it is clear they know what their talking about! The strain wall makes selecting Cannabis fun and interactive. Building my own strain wall at home. Oh and they are dog friendly!! Love this store!

Exceptionally friendly and knowledgable staff, lots of products to choose from, and the product retrieval system is very efficient. Definitely will return soon.

Brock Street Cannabis have an exceptionally knowledgeable, friendly, and upbeat staff. They have a large, ever-changing menu. Great overall experience and helpful staff.

Do. Not. Buy. Dosist. Anything dosist. If you see that brand put it back. I have bought over 3 pods for this device and all 3 have stopped working after a few puffs. Had to return so many I am now not allowed to return products to fire and flower. Good place for other items, but dosist needs to be extinct or changed ASAP.

Looks great, keep up the good work✌️

It felt like entering a posh fine dining restaurant in the front. Once inside, I was thoroughly impressed by the spacious layout and funky, fun feeling atmosphere. The large wall to the left of the entrance forms the 'menu' with a beautiful display of strain families, each coloured to suit the mood/purpose of use. These little hanging tags are extremely helpful as they are each coded with easy-to-see features, such as the name, the strength of either THC or CBD and also the format, whether flower, pre-roll, oil, etc. You select the strain you want and take the tag to the front counter where highly knowledgeable staff show you the various forms your selection comes in so you can decide which form offers the best value per gram. Then, you take the tag with you to keep, so when you come back, you can just re-use it to re-order. In terms of a marketing method, I have never seen such a model before but I can tell you that this colourful approach appeals more to me than the plain white paper signs used in other stores. I will return to this locale and be a regular. Not only was it aesthetically appealing, the knowledgeable and helpful staff--even when very busy--are down to earth and attentive, polite and instructive. Brilliant selling strategy!

Not very customer focused

I was extremely disappointed in the recent business I had with Fire and Flower. I purchased a product online and was told that it was no longer in stock when I went to pick it up, and that they were not going to give me another product for equal value so that I could walk away with something. They couldn’t simply refund my money either, I was to email the concierge and give them all of the order information that they needed, which I proceeded to do in the very first email. This conversation was extended for another day because all of the responses I received were questions regarding the information I had already given them. Now I have been told that it will take up to 10 business days to refund the money I had spent, which is very unfortunate during a financially hard time like this. I won’t be doing any further business with this company.