Fire & Flower - Ottawa York St.

Beautiful store! Nice and bright with a great location. Staff is very knowledgeable and willing to spend time with me going over the many, many different strains that this store carries! Busy both times that I went to the store, but well worth the wait! They are very busy due to the fact that they offer great service! Other stores that I visited are a bit quicker, but that may be due to the fact that they are not as popular as Fire and Flower. Staff circulates with tablets and so you are quickly able to find out prices. Be aware that prices do not include taxes! Overall their prices are similar to other Ottawa cannabis shops. They all buy from the same source, the Ontario provincial government, so there is not much difference in the costs. Prices start at $6 for a half ounce pre-rolls. One gram buds start at around $10, which is comparable to the other recreational cannabis stores that I visited in Ottawa. As I mentioned above, they all buy from the same source, so their prices are naturally similar and may differ by a few cents to $1, depending on the strain. Find a store near you and stick to it, if you are only concerned with the price. If you want a safe, clean product also try any of the Ottawa locations, but I think Fire and Flower is a "notch" above the other stores. You can't go wrong with any of them!! Ottawa is lucky to have so many stores!!

Amazing atmosphere, the staff is extremely friendly and knowledgeable. Lots of selection and I love the strain charts. Really helps to pick out the perfect product for your needs. Lots of accessories as well. Will definitely be back.

For opening day, service was great, selection was amazing (more strains than OCS has ever carried IMO). They started running out of some of the more popular strains around 2pm. I really hope that they can keep their stock up and not end up like the SQDC stores in Quebec. My only complaint was that the music was really loud and so bad that you could barely hear someone talking to you without yelling.

Was with a friend who is blind and there were no Braille menus for her to use.

Beautiful interior design, best customer service in the city out of all 3 stores. I bought a pre roll (0.5g dried indica cannabis, 142.5mg THC, 0.75mg CBD) for 7 dollars and it seized half way through. They immediatley exchanged it, no questions asked for a product of equal value. Prices are a bit high, however this is largely out of their control due to the LP system the govt has elected to use. Will go there again

Great menu with numerous items available! The doorperson, Trevor, was great! He answered many of my early questions. I am definitely coming back.

Amazing service and product

Finalement, un endroit sécuritaire et vide de jugement pour procurer mon cannabis. L'atmosphere est accueillant et les employés très bien informé. J'ai beaucoup apprécié l'attention que le propriétaire m'a donné afin d'accélérer le processus d'achat. J'y retournerai certainement.

I bought the Rio Bravo, listed at $7.10/gr. Actual price turns out to be 10.50/gr. At home I weighed it (minus all the packaging) and it was only .80gr.

Very bright and clean appearance. Staff was professional, friendly and knowledgeable. Great selection, I highly recommend this store!

The selection and staff were pretty good. But without any online menu, it's not really worth a trip not knowing what I can get there.

Clean, sleek and modern location with a great vibe to it. Never feels anxious or weird to shop here, staff are super helpful and genuine. They consistently carry 50+ strains. The product is decent, unfortunately since they stock from big suppliers they dont have any control over the product quantities and quality. Often ill want a strain in 1g and they only have 3.5g, so I have to pick something else. Weed is a bit dry too. Will keep going back.

It’s unfortunate that you cannot see or smell any product before you buy. The menu is confusing and also not available online. This location steers away from the traditional Indica/Sativa/Hybrid indicators to their own “mood” category system which may make it a bit strange for first time visitors. Their staff are happy to walk you through their process and make good recommendations. Prices are the same if not more than the online OCS.

Was there at the opening with a friend, we really enjoyed our experience! Super friendly staff and very well informed! Will definitely come back!

I guess the first thing I'll get out of the way is the very real problem of lack of accessibility for those in wheelchairs, and it is for this reason alone that I'm giving this store a 3/5 stars for service. When the accessibility problem has been resolved then you can consider it a 5/5. I've been here twice because it's location is rather excellent being located in the Byward market area and not too far from a future LRT station. I can see this store being the hotspot for tourists. I deducted a point for atmosphere because the store lacks a lobby, so when the store is full (which it often is right now) you're forced to wait in a lineup outside. But I think the volume of visitors will dissipate as more stores open throughout the city. Inside you'll see monitors displaying the strains available and their prices, plus there's tablets you can pick up if you want to search for anything specific. They also have this display with cards for every available strain that you can just take and bring over to the counter to place an order. Overall this is a good store but there's definitely issues they'll need to address should they have any plans on being the top dispensary in Ottawa.

Decent layout, staff was ok, friendly but didn’t seem to know the product very well which I’d consider more important than aesthetic any day. Overall the strain I was suggested wasn’t what I asked for but was still good, nice quality. I would go here again.

Date: 03 January 2020 Time: 12:50 pm Address: Ottawa York St. I made my order via “Fire&Flower” website as recommended, the order was received and the “ready to pick up” email was sent. They gave me 72 hours to pick up my order, but once there, after 10 minutes waiting outside, a teenager, calling me “brother”, announced to me that, unfortunately they do not have my order in stock and that my confirmation email “doesn’t mean anything”. No sorry, no recompense for my time, nothing. Thanks to the CEO, Trevor Fencott! A lack of professionalism and a lack of elementary respect to the customers. I certainly would not go back at “Fire&Flower”. I do not recommend this place!

Only been twice. Super nice and staff is lovely. No menu online prevents me from ever visiting this location.

Worst costumer service. I do not recommend this store

Very nice inside and very friendly staff! There are many staff to help you decide what strains to buy and even an informative wall with cards with the names of all the strains they have in stock and their effects. The store also has a sit down area with tablets where you can check the stock yourself and browse their inventory.

Looks great and the service is tops. Bud quality is AA and price is a bit high for what it is.

First timers - We found the staff very knowledgeable and they took their time to explain everything to us. The store is set up so you can easily figure out what is best for you. The store itself is stunning.

The store is nice. But don't trust the same day delivery. Its a nightmare. They will delay the order multiple times and just keep giving more and more excuses.

Employees are very helpful and informative. Great service and great selection.