Ontario Cannabis Store

Don't use the OCS. Just don't.

Discarding the "First Come, First Served" service model and filling orders out of sequential order is nonsense and the poorest customer service I've ever heard of. Imagine if you got to McDonald's 1st customer when they opened and a queue formed behind you before you were served, then when the server starts taking people he starts at the back of the line. Anarchy. I don't know how it can possibly be justified, who decides what orders are filled if not in sequential order? My order was placed on the 17 and now folks placing orders on the 21st etc are getting products that should have been earmarked for my order but now they're being retroactively sold out before earlier orders are filled. Literally. Mind. Boggling. No communication from the ocs at all. They release the same statements over and over, "b-but Canada post went on strike half a week after we opened" "b-but you guys placed 100,000 orders on day 1" "B-but we did the wrong research and didn't knoOow demand would be this high" Every statement reads like a contrived excuse to pass the buck somewhere else. Take ownership of the problem and commit to a solution, passing the buck doesn't get cannabis shipped to the folks who've purchased it just under 2 weeks ago. The OCS has a complete and total lack of transparency, nobody knows where their orders are, how orders are being filled, how oversold product is, what product will look like when it arrives (the world's most expensive shake by some people's photos), what this plan b for shipping is. No order updates: did they pick my order? Is it waiting for CP pickup? Nobody knows. I have not been able to reach the call centre for a week. No replies to emails. I could go on and on and I don't even have my product yet. Would never recommend, and would never shop here again if they weren't holding the legal market hostage in Ontario.

I have been a passionate supporter of cannabis legalization in Canada since I began smoking it way back in 1994 as an underage high school kid and going to legalization rallies with my friends. I have always been happy to commit civil disobedience in the form of choosing what I put in my body and who I get it from. But on October 17, 2018, I was feeling very proud to be Canadian, and decided to give the legal system a try (although the Ontario government clearly realized that the OCS online option alone was not nearly sufficient to meet demand until retail licenses were also handed out, as they will be in the spring). The site is DREADFUL to the point that it was clear I would be frustrated with the product and/or delivery if I tried to make a purchase, so I didn't even bother. They use a Shopify template with no meaningful design or customization. They use non-standard strain names so you can't check on Leafly to see what people think. They don't have reviews or * ratings themselves so you can't see if you're wasting your money / buying a product you're likely to enjoy. And they don't even show you a picture of the actual cannabis, just some stupid cigarette-pack style container with branding for the grower and generic warning labels. The education section is stupid and doesn't tell you anything about what strains to use for what effect. That is so DUMB if the government is serious about reducing harm through knowledge - for example, I know, as an experienced cannabis user, that smoking a little sativa on your lunch break is unlikely to impair focus or performance at the office... but God help me if I use indica for any activity other than bedtime or weekend chillaxing. Sadly, the exact consumers most likely to tolerate the confusing and inefficient OCS are the ones least likely to know such vital harm reduction information - which is why the OCS should be syndicating educational content from Leafly if they are too uncomfortable being in the position of government nanny and cannabis promoter simultaneously. Anyways, I soon ended up at my favorite illegal dispensary (it's a chain, with 3 locations in Toronto). Where I did not have the benefit of lab analysis of the strains I was buying, nor of proof that the strains were even accurately represented - which kinda sucked given that legalization was intended to solve such problems (and has in other provinces and in states like CO and CA where it's been done wholeheartedly instead of reluctantly as in Canada). At the dispensary, I waited in line for 90 minutes on a weeknight - because the Toronto bylaw enforcement morons, in their infinite wisdom, had decided to go and shut down every dispensary in the city the moment legalization became reality - EXCEPT the 3 very professionally run shops I speak of here. CAFE is the name, "Cannabis And Fine Edibles" I asked several staff members "how are you going to get a license if you're continuing to operate from now till April?" and their responses clearly suggested that their chain had been secretly greenlighted by the Ontario government (or that a bribe had been paid, but I doubt that - sounds more like a pilot for licensing and / or attempt to decrease black market demand in our biggest city during the interim period where the only legal supplier acknowledged by the govt is the OCS, and which even they fully know is a joke. Let's stop wasting tax money on this absurdity of a site, and redirect it towards expediting the issuance of licenses to the many local small business owners who have been forced to shut down for 6 months due to bureaucratic ineptitude!

shame on the amount of greed going on, REDECAN is the only company to not make drastic changes to their prices but even so they have horrible product and it seems like those companies just want to gain your trust to then raise prices the somewhat good product is overpriced i was supporting but screw that my own plants harvest you to should just grow your own now that is legal to ..

Inferior product, horrible customer service, ridiculously high prices. Seriously, if this were a private company, they would likely already be out of business. Take some time, do some research, and avoid OCS at all cost.

bad

very bad

Poor service...Days after my 2nd order, customer service has no clue where my order is. Terrible quality on 1st order. Will never buy from them again. They told me they will refund 5 dollars shipping fee because of the mess they created and they never refunded that money. Useless online store and they dont know what they are doing. Unfortunatelly there is no 0 star or minus start and I had to select 1, if there was any option for less than 1 star I would have selected that option. Terrible tertible terrible

Walked in not a single person even looked my way after 20 minutes i asked for assistance bought some dry dusty weed....long story short never again luckily i found a delivery service 4372423834 if you need quality weed call these guys

Dry low quality harsh weed what else is there to say... Never again OCS

Placed an order they charged my card and 7 days later my card was refunded. No notification, no explanation and no reasons given. Only government would be this bad at business.

Ryzee 13/03/2019 I have used the OCS about 10 times since the site went live. Other than my first order (that took a month), the rest have arrived in 3 days or less, most of the time the next day. I think they have done a great job of keeping a steady supply with huge variety. I am a medical patient and I can't always get what I want through my L.P. OCS has been there to supplement when needed. Especially with low THC high CBD products. Variety is great, prices (for the most part) are very good, and the website layout is easy to navigate. Great work, especially considering it has only been 5 months since we went legal with recreational." This is illegal, take down this comment. Ryzee, you talking about going around your doctor's prescription. You can't go to an L.P then a recreational distributor. We have weekly and daily limits for a reason. Stop ruining the chance for ACMPR patience and medical license holders.

Prices in the $7.50-$8.50/gram were nice to see and should be where they are all priced at. Especially the 'organic' LIIV brand for $7.50 price. However, a majority of companies who do not even have organic product are way out to lunch on their prices which will just support the black market. 'CORPORATE GREED' at it's finest yet again. Their product probably, and hopefully, will not sell. People will just go back to the black market and another GREED flop run by the Government.

The parcel had to be picked up in person with photo I.D., signed for, and mail clerk wrote down my birth date as well, saying how weird that all this was necessary and apologizing. The buds came in ridiculously elaborate child safe packaging, were overpriced and so dry they crumbled to dust between my fingers. At this point I don't care about the weed, I will not be back for more.

the buds are dry and like dust, packaged months ago. the website is horrible, no help or descriptions.... lots of pictures of the containers! I have not ordered again and found my source elsewhere

honestly most chronic on here smell really odd, can't someone just have some skunk chronic at a good price ? i keep buying to see was good on here but more and more i get disappointed. high is good prices are mostly good, delivery was fixed so thanks, but the smell of most chronic on here my brain doesn't know what to do with it, and just ends up giving me a headache then i get annoyed and end up going to the black market what and epic fail

Absolute trash! The THC content will say "10-25%", but then its always like 11%. I need THC in the high 20s, low 30s, but I can't find anything close. The prices keep increasing, generally around $12/g, illegal market is about $6. They never have stock of 7g or 14g, so you're forced to pay higher prices for 1 or 3g. Absolute joke! No reason to stop buying illegally.

Have to leave 1 star, sadly. 0 would be more fitting... Places like the OCS are why most kept their plugs... Crappy overpriced bud, such wasteful packaging... Bought 1g, took 4wks to get to me. Weighed in at 0.34 of dry stems 😶 Years to figure this out, and this is what we get? Disgusting and a disgrace.

Ok I’m going to agree with most. I can’t believe they called regular run of the mill M39 some fancy dream name. The buds are so small and over dry. They clearly didn’t switch to only water for the last 2 weeks of growth because the bud smells and tastes like fertilizer, super harsh on the throat. I was giving OCS the benefit of the doubt to give it a whirl and I am sorely disappointed. Not to mentioned I payed 3 times street value to receive this garbage in an oversized jar, but I can guarantee it will never happen again. This experience only solidifies my believe that conglomerates ruin everything they touch. This légalisation went from something amazing I never thought I’d see in my lifetime to wishing they had never legalized it and completely butcher a good thing.

Ordered shiskaberry within a few minutes and weed came in the post a week later. I'm high af right now. Would recommend!

My whole experience with OCS has been so shitty. The product, the shipping and the customer service. Never again.

yall gonna let me buy some?

horribly run, mediocre cannabis even at the 12$/g mark, Canadian government has alot to figure out

Is the OCS still in business? Surprising.