Ontario Cannabis Store

The absolute worst customer service. I emailed about my order and was told it was waiting for Canada Post to pick it up. That was an out right lied as if you went to my order page it still said they were putting my order together, no Canada Post tracking number was associated with my order and I never received an email telling me it is ready to ship. I will buy from my regular sources out of province until private stores are up and running. Screw giving Doug Ford any more of my cash. It's because of him we don't have open brick and mortar stores right now in Ontario.

Trash ass weed. I almost put it in my cup noodles... cuz I almost thought it was dehydrated veggies. Never shopping here again

Giving OCS the benefit of the doubt when they first opened up due to all their issues was something most of us did. Leaving Canada Post and the delivery system out of the picture, OCS is pure chaos. I had absolutely no issue with receiving my packages days later and Canada Post did an excellent job in my area. The quality of cannabis from this website is unacceptable! My final order is my absolute last and I will explain why. No company mentioned, I received couple different strains and the buds were horribly grown. I had to trim up the bud myself due to them not trimming the leaves up upon harvest. Not only that, but I had to also cure their own mistakes so I could have a clean smooth smoke. I lost a .2 off each gram in just leaves. The smoke itself is harsh and tastes like garbage because they are to busy focusing on the $ sign instead of finishing the job properly. I have received 1 order that actually did contain mold which can cause serious health problems but luckily I caught onto it right away! I'm not sure who the hell they have growing their cannabis and even worse who inspects the end result. Lastly, I'm missing a few orders out of my package. I have sent OCS an e-mail and I have gotten no response days later. 0 customer service and -5 quality cannabis. No problem at all OCS, no need to respond to my e-mail and you can keep your schwag that you didn't send, I really don't need it! Bye OCS! Never ever again! I guess any monkey can grow a plant and throw a price on it.

like so many others already said the customer service sucks. Canada post one day comes to your door the next they decide to just leave a notice your delivery depends on their mood they have some good bud but others make you straight up sick, prices are always changing, all buds have great effects but most smell weird and the real good stuff has mark ups of up to 1000% what type of foolishness ? just check someone else if you love your self, hulk out..

Horrible !! There is not a strain among what they have worth a dime of your hard earned money... dry dusty weed ...stay very clear of the white widows... This place is supposed to deter us from going to the black market, instead it has me running to their waiting arms

Quality very poor. The buds were totally dried out and turned to dust. All other reviews note the same poor quality, lack of moisture content, dried out buds. I tried several strains. All the same issue. Way to much packaging; I ordered only 7 grams and the box was huge. And the type of plastic container packaging is not helping with moisture content issue noted above. Lack of quality will drive people to black market and I will never purchase via this method again. This system will never work if black market continues provides a proper quality product at lower prices. Perhaps the upcoming quasi privatization and licensing of storefronts will improve quality of what can be bought legally.

Just received my order with ocs.cs 3.5g royal high mazar x great white shark at $17 a gram just to see this crazy priced stuff. Wow DONT BUY ALL STEMS.TINY BUDS, PITCH BLACK ASH,JUST TERRIBLE TAST. AVOID. CALLED OCS.CA THEY SAID IM STUCK WITH IT. WISH I COULD PUNCH OCS.CA

9 days no shipping. Order 9 mins after it opened. They keep tossing out lies daily. Terrible terrible place.

Terrible customer service. Phone lines don't pick up most of the time.. when they do, you may hear the answering message as "Dave set the building on fire". Orders being cancelled left right and centre without emails or notice. People having half orders sent and cannabis weighing in less than it is labeled or purchased for. THC and CBD content discrepancies (website lists much higher than what people are receiving). Packaging is absurd - 16 boxes for half an ounce of cannabis.. some packaged 1g to 1 6"x6"x6" box. People with order numbers in the 100,000's are having their parcels delivered when the ones who ordered in the first half hour or so of the site going live (myself included) are still waiting to hear ANYTHING at all. No Contingency plan when the postal strike hit.. when we were promised a contingency plan. Receipt states 1-3 day delivery, its been 7 business days. I've emailed 3 times now and have heard nothing. This has been, undoubtably, the worst internet purchase/ experience I've ever had.

Do not order from these clowns.

I ordered on October 17th, two hours after they opened. Today is now October 25th and I’ve yet to receive any shipping notifications or any change in my order status. I was thinking about placing a 2nd order, but all of their cheapest strains are out of stock and the new ones being added are all fairly expensive. Almost all of the accessories are also sold out (you’d think they’d at least have enough ACCESSORIES, but I guess they can’t even manage that properly). This is probably the worst online shopping experience I’ve ever had. I don’t often leave reviews, but this place definitely deserved one; for all the wrong reasons, of course.

This place has no clue what they are doing. Ordered the first day, still haven't got it, it's the 25th now. Will be going to my dealer for the foreseeable future. And the prices are garbage. I'm not paying $14 per gram for a bud that might be 16% or might be 28%. I'm either barely going to get high or get rendered unconscious. And the accessories are extremely marked up $7 for a four ounce bottle of orange chronic I can buy a 16oz for $10

I ordered at 12:19 am on October 17th, my order was in the low 6000. Delivery was supposed to be 1-3 business days. It has now been 8 business days and my order has still not even shipped. Turns out the OCS has decided to not ship or even to prepare orders in sequential order. It’s sickening to see people who placed their orders days after I did, receive their orders. I’ve called and emailed repeatedly and each representative had given me different excuses. The first rep said it would be shipped that day. The next one said that my order hadn’t even been picked from the shelves yet. The next two had the gall to ask me if I was sure I hadn’t received it yet. Anytime I wanted to escalate to a supervisor they said that it would be at least an hour wait or more. It’s now been three days and my email still hasn’t been responded to. My last call yesterday was a request to cancel my order since they said it still hadn’t been shipped. They said that they cannot cancel it and I’d have to refuse delivery. When I asked them how long it would take to reverse the charge once I refused it, the agent said it could take up to a full month. I’m not even going to start talking about how the THC/CBD levels change one day to the next on the website or that the levels printed on product labels don’t match what was shown on the website at the time of order. I am embarrassed to be an Ontarian and be the laughingstock of the rest of Canada. The OCS says it’s committed to Ontarians but the only person who I feel any actual commitment from is my local dealer.

Strain selection is limited prices are high and customer service is horrible. I will not make a purchase from them again until forced to. And don't expect to receive your weed in a timely fashion as I ordered at 530 on legalization day and have not received my order or a email saying it's even been shipped

GARBAGE! The prices are insane! Nobody should pay more than $200/OZ for the very top quality these days. Just grow your 4 plants and save your money. Cannabis is NOT worth that much. I have been a patient and tried many of these suppliers and strains and not a single strain is even worth 1/2 of that price. You are all getting ripped off and the black market is going to thrive off of these prices. Still a long way to go Ontario.

I joined Leafly partly to begin leaving reviews (previously I have posted under Mr. Riggs on Lift, and have reviewed LPs). What can I say about OCS? It really should get zero stars. What is wrong with OCS? Well, it is suffering from A) being a monopoly, therefore there is zero incentive to improve or actually focus on quality due to being protected by their monopoly, and B) it is staffed by unionized workers, therefore there is zero incentive to actually try and earn their high-pay and produce value (for their pay). It is kinda sad that they had this opportunity to succeed and they royally mucked it up from the get-go, and now they are hiding behind Canada Post's ineptitude (unionized!). Here is the kicker... the quality of the product has ZERO to do do with OCS. The quality of the product is tied to the company that is growing the product. The OCS only had to succeed by putting in place a functioning supply chain, and they really screwed their only task up. Will this matter, will the complaints reach over the wall of the monopoly and help them look internally at their failure and move towards improvement? I doubt it. If there is no incentive to prove, then why would they? If they are tied to the LCBO, then we (citizens who own the OCS and LCBO) should not expect anything more or better (from either entity). So,the OCS has failed at the only thing that they were tasked with doing, and we (the customers and consumers) will pay (literally, in to over-paid union hands) for this, with no repercussions. As a left-leaning individual, I hate to say this but I hope that Dough (yes) Ford privatizes both the LCBO and OCS, and destroys everything that the monopoly has created (laziness, ineptitude, lack of quality in the supply chain). If you could give zero stars, OCS would have been given zero stars. BTW - I have placed 3 order with OCS, 2 on the first day, 1 on the second day. It is now Oct 28, 2018 and I have not received anything. No confirmation, nothing. OCS = Sad.

This place is a deliberate scam. There is as little info as possible on the website - under the guise of discretion, but in reality it's to sell you dog-shit at ridiculous prices. My first order, like so many people here, took over 2 weeks to arrive. I got a tracking number for my order AFTER it arrived. Neither the $16 a gram nor the $12 a gram weed was worth the price OR the wait. I sucked it up and thought maybe I could get into tinctures (I quit smoking cigs and wanted to see if I could go smokeless) thanks to professional products. I ordered some 28 mg/ml THC drops for $90. They were the strongest, most concentrated indica THC oil products on the site. I drank half the bottle by now today and I'm still waiting for it to kick in. Complete and utter scam. I would have been better off taking my ninety dollars and smoking that instead!!!I'm actually wondering if I was sent CBD drops, with a dishonest label. I am completely done with this website. If anywhere else was allowed to sell weed, this business would have already gone bankrupt. If you are "out of the loop" and thinking about picking up some weed and don't know where to start - don't start here. For the good of consumers everywhere, do not give this company your money.

LOL someone said they never got the 5$ for the October 17 orders, NO ONE DID!!. also when you buy 7g you get a bigger discount then if you were to buy 7g in 2 separate 3.5g quantities WHY can't the system be better, and ya the thc is higher on 3.5g but 3.5g or 7g they both come from the same plant.. just learn to grow your own. and if you need to see these guys than BOY PRAY YOUR NOT Disappointed at the end!!!

After seeing the way that legalizing cannabis helped Colorado, I was committed to buying legally, once the OCS opened. I have ordered 4 times, since the opening. I cannot bring myself to order again. No descriptions, pictures and lousy nondescript descriptions of products. The first time I ordered, I was presently surprised - not too much over street, and great quality. I've not seen that strain offered again. Now all of the buds are tiny, tiny.. and the break into dust when you pinch them. When grinding, no dust at all. The price has risen to a crazy amount. I payed $350, and waited 7 days, for what I could gotten with a phone call, within a day, for almost half the cost. Really, don't waste your time. Not until they get the bugs worked out and have increased their credibility.

How badly can a government bungle a for sure winner? Look no further than the OCS. The greed in pricing is evident. Why are the police having to keep resources out in Hamilton, Brantford, etc. to continually shut down illegal shops? Because this site is just that bad. Way overpriced for dried out marijuana dust. Anyone, (including Leafly) should be ashamed to be involved with the industry currently. Shame on you all.

overpriced, over dried, no.cure, badly trimmed pot. why do we pay more for the same bud over bc and quebec? how can we be charging that much? you want me to go to the black market? the website will link you to products that are out of stock, but you cant search for those ones, and no current thc rating is even listed... so you cant see it, cant smell it and you get a range of thc from 9-21% thc sometimes... so if i need a high thc strain it might be that one, but it also might be useless for me... what a joke, get your sh** together

I went back to my old dealer

Don't use the OCS. Just don't.

I have been a passionate supporter of cannabis legalization in Canada since I began smoking it way back in 1994 as an underage high school kid and going to legalization rallies with my friends. I have always been happy to commit civil disobedience in the form of choosing what I put in my body and who I get it from. But on October 17, 2018, I was feeling very proud to be Canadian, and decided to give the legal system a try (although the Ontario government clearly realized that the OCS online option alone was not nearly sufficient to meet demand until retail licenses were also handed out, as they will be in the spring). The site is DREADFUL to the point that it was clear I would be frustrated with the product and/or delivery if I tried to make a purchase, so I didn't even bother. They use a Shopify template with no meaningful design or customization. They use non-standard strain names so you can't check on Leafly to see what people think. They don't have reviews or * ratings themselves so you can't see if you're wasting your money / buying a product you're likely to enjoy. And they don't even show you a picture of the actual cannabis, just some stupid cigarette-pack style container with branding for the grower and generic warning labels. The education section is stupid and doesn't tell you anything about what strains to use for what effect. That is so DUMB if the government is serious about reducing harm through knowledge - for example, I know, as an experienced cannabis user, that smoking a little sativa on your lunch break is unlikely to impair focus or performance at the office... but God help me if I use indica for any activity other than bedtime or weekend chillaxing. Sadly, the exact consumers most likely to tolerate the confusing and inefficient OCS are the ones least likely to know such vital harm reduction information - which is why the OCS should be syndicating educational content from Leafly if they are too uncomfortable being in the position of government nanny and cannabis promoter simultaneously. Anyways, I soon ended up at my favorite illegal dispensary (it's a chain, with 3 locations in Toronto). Where I did not have the benefit of lab analysis of the strains I was buying, nor of proof that the strains were even accurately represented - which kinda sucked given that legalization was intended to solve such problems (and has in other provinces and in states like CO and CA where it's been done wholeheartedly instead of reluctantly as in Canada). At the dispensary, I waited in line for 90 minutes on a weeknight - because the Toronto bylaw enforcement morons, in their infinite wisdom, had decided to go and shut down every dispensary in the city the moment legalization became reality - EXCEPT the 3 very professionally run shops I speak of here. CAFE is the name, "Cannabis And Fine Edibles" I asked several staff members "how are you going to get a license if you're continuing to operate from now till April?" and their responses clearly suggested that their chain had been secretly greenlighted by the Ontario government (or that a bribe had been paid, but I doubt that - sounds more like a pilot for licensing and / or attempt to decrease black market demand in our biggest city during the interim period where the only legal supplier acknowledged by the govt is the OCS, and which even they fully know is a joke. Let's stop wasting tax money on this absurdity of a site, and redirect it towards expediting the issuance of licenses to the many local small business owners who have been forced to shut down for 6 months due to bureaucratic ineptitude!