Ontario Cannabis Store

failed at launch let's see if they can fix it

They do not value their customers. I do not recommend this place, do not buy from here. They are terrible. Customer service reps are extremely rude! Never again. Thumbs down

Delivery was a joke. Changed times so many times not funny. Then showed up and was shorted 1/4 of part of my order. Contacted right away and they won’t refund or even send me what was missing. Way over priced and horrible customer service. Don’t waste your time.

Horrible experience. Ordered on the 18th of October and still haven't received it yet! Took 4 days to reply to my email. They probably underestimate the amount of orders, but at the same time they had over a year to figure their shit out! I know some of the blame is due to the Canada Post strike, but we were told that accommodations would have been made. Would have never order from them if I knew it would have been this bad. They really messed up!

Fast and hassle-free delivery. Bud might be a little drier than others but just vape it and it won’t be a problem. Everyone with these 1-star reviews needs a reality check. We are literally mail-ordering weed from our government. Nothing is bad about this.

If it wasn't for the postal strike and need for better standard packaging with less waste, it runs pretty smoothly now with good selection.

I was very pleased with how easy it was to order. I know it’s going to take awhile for it to get shipped to me but it’s pretty understandable.

Placed my order on the 30th and it just arrived today on the 4th. I think it woulda came a day earlier if the day I placed the order hadn’t been a Friday. It was a bit dry but the quality is still there. I was nervous at first to order from there because there wasn’t any pictures of the actual buds and little information about them... but the prices were pretty much the same as the local dispensary so I didn’t see a down side. I bought 7 different kinds rangeing from 1g to 3.5g. Most of them smelled pretty good but there was 1 or 2 bags that smelled a bit like ditch weed. I haven’t tried them all yet but the few I have tasted pretty good. The taste is a big thing for me so I was happy about that. If the dispensary here is out (and it usually is lol) or if the selection was low then I would buy from here again. I think itz worth mentioning that my local dispensary is very hit and miss quality wise. I’ve ended up with seeds in some of what they’ve sold me and they often only have 1 or 2 strains. None of what I bought from the site had any seeds and so far they seem to be very potent with a very large selection. Overall I’m pretty happy with my purchase. I do think it would be much easier to just get from your local dispensary if it has a good selection or better prices though.

Rough start but more variety then my old dealer. They seem to be back on track.

Ordered day 1. Still waiting. They took my money right away which shows they can build things that work...

I bought 5 different types of weed and all of them where the worst weed iv'e ever smoked... 2 of them smelled so bad it made me gag i threw it all in the garbage. i knew they would scam people but i never thought it could be this bad... OCS IS POISON.

Apparently OCS is allowed to short you 10% in weight. They don’t tell you that when you order.

DO NOT order anything from the OCS unless you plan to leave self isolation or quarantine. They deal with Canada Post and Canada Post isn’t taking signatures at the door. Cannabis delivery requires signature. Canada Post will come to your home, leave a notice card letting you know where you can go to pick up your items up. When we are being instructed by our government to stay home during a Pandemic and people are dying...this method of delivery is NOT in any way okay. It’s 100% wrong.

I have ordered online 4 times ... the marijuana is too dry. I am never ordering from here again because too expensive, shipped notification may 4th. It is now may 18th and still nothing. We called twice and they play the blame game... and now i want my money back because i have nothing yet and now they are holding my money for 28 days to see were it is... not my problem... so no weed and no money now so 28 days plus 14 days its already late... i ordered from somere else it was at my house cheaper and after 3 days. No customer service at all... lost a customer and dont let this happen to you. And the other place i ordered came to my door and i did have to risk covid picking it up at the post office.

OCS seems great, as for delivery through... Canada Post not so much, when it always takes a day to get from Toronto to Ottawa but somehow then takes 3 days to get from Ottawa to Rockland, legit like an hour away... There's a problem there. I've ordered 10 times so far and it constantly happens so I don't think I'll be ordering again for that reason.

Terrible service. Takes way too long and too many hassles for delivery with Canada Post. To top it all off the products offered are subpar. I tried giving it a chance to be legit and they failed miserably so ill go back to the underground to get reliable and punctual product.

Placed an order and waited over 4 hours because the driver did not follow the very clear instructions and went to the wrong address. He then said he would be at the new location 30 minutes later. 90 minutes later still waiting. Obviously he is doing all his other deliveries first. Last business they get from me.

Okay so I'm a veteran pot smoker. I laugh at the stuff you see on the internet. If there's anything I know it's weed. I ordered at 12 in the afternoon on October 17th. Got it today three weeks later. I paid 16.35 for a gram. Worst weed I've ever bought. I woulda sold this weed for 120 an ounce. Fucking trash trash trash. I feel sober from smoking this. I'm throwing out this weed. Worst 16$ I ever spent. Please if you actually smoke weed, or want to, don't go to the Ontario cannabis store. A 14 year old kid selling his chump weed will serve you better.

After waiting two weeks for my package, I received the wrong package. Someone else’s order with their full name and address was inside a box with my name and address on the outside! The product was theirs and is less than half the value of what I bought. Calling OCS left me on hold for two hours the first day and one the second. They took my information and told me they would call me back very soon. That was yesterday morning and I still haven’t received a call. Could not have been more of a disaster!

I've had a great experience with the OCS website so far. The product was great.

Tried to order on Oct 17 but store would not accept my Debit Visa. Getting through to Customer Service was impossible, so had a friend order and get it shipped to me. The 3.5g of Solar Power arrived 3 days later. SP was damn fine, I am not a huge pot smoker but this didn't make me choke and gave a lasting buzz. Tried to order today and it accepted my DV. Maybe it just wasn't set up first day? Ordered 3.5g of Caberet, can't find any reviews but it's worth a shot. Hope it's not too delayed.

The only thing worst than their product is their customer service.

I am FURIOUS with my experience. I ordered a week ago and chose Mr day shipping with Canada post. OCS chose to ship my item a week later with a third party company. Even though OCS and Canada Post are govt owned and operated. Gotta love when we pay for services with taxes but the way screw us anyway. So… the company takes a week. They bring it when I am not home and the guy says they will try the next day. I say no, I am not home. Save ur company time and save me. Come the NEXT day. No problem he says .. well they didn’t do that. They came and when I wasn’t home they said they’d send it back. When I asked for a supervisor they lied and told me the name of the company was MIM and there was no contact info for me to reach out. He would call supervisor.. except he did NOT.. immediately after, I got a msg that it was sent back. OCS is unreliable, just like everything our govt does!!! I. Ant even get away from giving them the business cuz all shops get their product from them. I applied for OCS back in the day, before Fors ripped it apart and made it only online, after many people quit their jobs to work there. I had 3 interviews for a position they never intended to fill. This is how our govt runs. Why would u not use Canada post??? I avoid shopping here any chance I get! I was ordering seeds so I never have to buy from them again. Even this review is stupid, but I gotta vent about just how absolutely ridiculous OCS is operated.. just know that if you order, it won’t come in a day, so be prepared. I was told delivery is only 5-10pm. And it’s over a week later. Get ur supply fr literally anybody else

INCREDIBLY SLOW AND BAD CUSTOMER SERVICE. High prices. They thought only a few thousand people would order cannabis. Totally disconnected with reality.