Ontario Cannabis Store

Worst experience ever. 3 weeks not a single word. Get your shit together OCS.

They do not value their customers. I do not recommend this place, do not buy from here. They are terrible. Customer service reps are extremely rude! Never again. Thumbs down

48 hours after placing order and still no shipping info. or update. I understand this is new, but orders are not being filled in the order they were received. Two full business days have gone by and there is a postal strike looming.

failed at launch let's see if they can fix it

Okay so I'm a veteran pot smoker. I laugh at the stuff you see on the internet. If there's anything I know it's weed. I ordered at 12 in the afternoon on October 17th. Got it today three weeks later. I paid 16.35 for a gram. Worst weed I've ever bought. I woulda sold this weed for 120 an ounce. Fucking trash trash trash. I feel sober from smoking this. I'm throwing out this weed. Worst 16$ I ever spent. Please if you actually smoke weed, or want to, don't go to the Ontario cannabis store. A 14 year old kid selling his chump weed will serve you better.

After waiting two weeks for my package, I received the wrong package. Someone else’s order with their full name and address was inside a box with my name and address on the outside! The product was theirs and is less than half the value of what I bought. Calling OCS left me on hold for two hours the first day and one the second. They took my information and told me they would call me back very soon. That was yesterday morning and I still haven’t received a call. Could not have been more of a disaster!

I was very pleased with how easy it was to order. I know it’s going to take awhile for it to get shipped to me but it’s pretty understandable.

The prices seem fair and the selection is surprisingly good. The website is very clean and easy to navigate, wouldn't mind seeing some improvements to the product filter section, but otherwise no complaints. The worst part is by far the service. I can completely understand the overwhelming number of orders, but at the same time, this is something that could have been easily predicted and planned for. The lack of communication is incredible: a simple mass email apologizing and explaining the reasoning behind the delay would have definitely helped those who have ordered and haven't heard a thing about their orders for almost a week at this point. Really hoping to see order processing improvements, or at least some transparency/communication in the very near future.

Tried to order on Oct 17 but store would not accept my Debit Visa. Getting through to Customer Service was impossible, so had a friend order and get it shipped to me. The 3.5g of Solar Power arrived 3 days later. SP was damn fine, I am not a huge pot smoker but this didn't make me choke and gave a lasting buzz. Tried to order today and it accepted my DV. Maybe it just wasn't set up first day? Ordered 3.5g of Caberet, can't find any reviews but it's worth a shot. Hope it's not too delayed.

I've ordered on October 18th and still have not recieved anything.....they said you should get a 2nd email when shipped but my product still hasn't even left there warehouse yet. Sent an email to inquire never got a response back. Cant get anyone on the phone either. So basically there is no customer service lol.....very disappointed. They should have been well prepared for this. Its definitely gonna be my first and last time ordering weed online. Not to mention that there prices are very high!!! Not worth the hassle and wait. I do not recommend using them. OCS get your shit together we have been waiting for this for a long time and you guys have DROPPED THE BALL BIG TIME. Stop using Canada post as an excuse my order hasn't even left your warehouse yet!

Placed my order on the 30th and it just arrived today on the 4th. I think it woulda came a day earlier if the day I placed the order hadn’t been a Friday. It was a bit dry but the quality is still there. I was nervous at first to order from there because there wasn’t any pictures of the actual buds and little information about them... but the prices were pretty much the same as the local dispensary so I didn’t see a down side. I bought 7 different kinds rangeing from 1g to 3.5g. Most of them smelled pretty good but there was 1 or 2 bags that smelled a bit like ditch weed. I haven’t tried them all yet but the few I have tasted pretty good. The taste is a big thing for me so I was happy about that. If the dispensary here is out (and it usually is lol) or if the selection was low then I would buy from here again. I think itz worth mentioning that my local dispensary is very hit and miss quality wise. I’ve ended up with seeds in some of what they’ve sold me and they often only have 1 or 2 strains. None of what I bought from the site had any seeds and so far they seem to be very potent with a very large selection. Overall I’m pretty happy with my purchase. I do think it would be much easier to just get from your local dispensary if it has a good selection or better prices though.

Delivery was a joke. Changed times so many times not funny. Then showed up and was shorted 1/4 of part of my order. Contacted right away and they won’t refund or even send me what was missing. Way over priced and horrible customer service. Don’t waste your time.

Rough start but more variety then my old dealer. They seem to be back on track.

I bought 5 different types of weed and all of them where the worst weed iv'e ever smoked... 2 of them smelled so bad it made me gag i threw it all in the garbage. i knew they would scam people but i never thought it could be this bad... OCS IS POISON.

I've had a great experience with the OCS website so far. The product was great.

Products always out of stock and the worse delivering service. Drivers don’t advice in advance when arriving. They also don’t call. Most stressed situation. Stay away.

DO NOT order anything from the OCS unless you plan to leave self isolation or quarantine. They deal with Canada Post and Canada Post isn’t taking signatures at the door. Cannabis delivery requires signature. Canada Post will come to your home, leave a notice card letting you know where you can go to pick up your items up. When we are being instructed by our government to stay home during a Pandemic and people are dying...this method of delivery is NOT in any way okay. It’s 100% wrong.

I have ordered online 4 times ... the marijuana is too dry. I am never ordering from here again because too expensive, shipped notification may 4th. It is now may 18th and still nothing. We called twice and they play the blame game... and now i want my money back because i have nothing yet and now they are holding my money for 28 days to see were it is... not my problem... so no weed and no money now so 28 days plus 14 days its already late... i ordered from somere else it was at my house cheaper and after 3 days. No customer service at all... lost a customer and dont let this happen to you. And the other place i ordered came to my door and i did have to risk covid picking it up at the post office.

OCS seems great, as for delivery through... Canada Post not so much, when it always takes a day to get from Toronto to Ottawa but somehow then takes 3 days to get from Ottawa to Rockland, legit like an hour away... There's a problem there. I've ordered 10 times so far and it constantly happens so I don't think I'll be ordering again for that reason.

Terrible service. Takes way too long and too many hassles for delivery with Canada Post. To top it all off the products offered are subpar. I tried giving it a chance to be legit and they failed miserably so ill go back to the underground to get reliable and punctual product.

Placed an order and waited over 4 hours because the driver did not follow the very clear instructions and went to the wrong address. He then said he would be at the new location 30 minutes later. 90 minutes later still waiting. Obviously he is doing all his other deliveries first. Last business they get from me.

Okay, I thought I'd try the Ontario Cannabis Store after watching a CBC special on CBD...Boy, did the OCS not disappoint! Every product they supply is checked and analyzed for potency. And I concur! Shipping was crazy fast. Two days, and free. Product was potent, and the price was right! I made another order a day later for some other fun products. Well done OCS!

I bought seeds from the Guelph location and not even half of them germinated. I have been doing this at least twenty five years I know what I’m doing so I expect this sham of a company to honour their product and deliver on what I paid for. I was told basically it’s my fault they didn’t germinate or at least they can’t confirm it wasn’t me so they won’t help this will be the last time I ever shop here buyer be ware they don’t back their product , or the customer at all

Buyer beware. Horrible experience. My first and last OCS purchase. I purchased 5 seeds, only 2 germinated. I have 40 years experience growing various seeds, so I don't think the problem is me. I contacted OCS and they said there are no guarantees. OK, fine, how do I contact the company that packaged the seeds (AUTOFLOWER BREEDER'S CLUB). After 5 minutes OCS told me they couldn't find contact information for the "manufacturer" and promptly disconnected. Great, I spent $30 and $12 in value. I purchased 3 replacement seeds elsewhere. All 3 germinated and are healthy and growing well.